Scientific Kart (“we” and “us”) is the operator of (https://scientifickart.com/) (“Website”). By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties know and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website, but occasionally, there may be a stock discrepancy, and we cannot fulfil all your items at the time of purchase. In this instance, we will meet the available products to you and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Returns
Return Due To Change Of Mind
Scientific Kart will not accept returns due to a change of mind. You can request to return your goods if they are not working correctly within one day of receiving the item. They are returned to us in original packaging, unused and in resellable condition.
- Return shipping will be paid at the customer’s expense, and they will be required to arrange their shipping.
- Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
- (Scientific Kart) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Delivery Terms
Transit Time Domestically
Generally, domestic shipments are in transit for 2 – 5 business days.
Dispatch Time
Orders are usually dispatched within three business days of payment of the order. We operate Monday – Friday during standard business hours, except on national holidays, and will be closed. In these instances, we take steps to ensure shipment delays will be minimal.
Change Of Delivery Address
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
P.O. Box/Courier Shipping
Scientific Kart will ship to P.O. box addresses using postal services only. We offer courier services to specified locations.
Military Address Shipping
We can ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to the store.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please get in touch with us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel damaged in transit, please return the package and the shipping cost to our address! We will analyse the condition of the product and exchange the product. You can also get in touch with our customer service.
Duties & Taxes
GST Tax
GST tax will be applied to the goods as displayed on the website.
Cancellations
If you change your mind before you receive your order, we accept cancellation within 24 hours before the order has been dispatched. If an order has already been shipped, please refer to our refund policy. However, the Shipping cost will be deducted.
Customer service
For all customer service enquiries, please email us at support@scientifickart.com